Refund and Returns Policy

Refund & Return Policy

Effective Date: July 2026

At Kesh Bandhan, customer satisfaction is our priority. We take great care in manufacturing, packaging, and delivering our Ayurvedic hair care products. Since our products are personal care items, we follow a strict Return and Refund Policy to ensure the safety and hygiene of all customers.

Returns

Due to hygiene and safety reasons, we do not accept returns once a product has been delivered, unless:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product was missing from your order.

To be eligible for a replacement or refund, you must notify us within 48 hours of delivery.

How to Request a Return or Replacement

If you receive a damaged, defective, or incorrect product, please contact our customer support with:

  • Your Order ID
  • Full Name
  • Contact Number
  • Photos of the product
  • Photos of the outer packaging
  • An unboxing video (recommended for faster verification)

Requests received after 48 hours of delivery may not be eligible for replacement or refund.

Replacement Policy

After verifying your request, we may offer:

  • Replacement of the product
  • Store Credit
  • Refund (if replacement is unavailable)

The decision will depend on the nature of the issue and stock availability.

Refund Policy

Refunds are processed only in the following situations:

  • Damaged product received
  • Wrong product delivered
  • Manufacturing defect verified by our quality team
  • Order cancelled before dispatch
  • Order lost during transit

Refunds are not applicable for:

  • Change of mind
  • Product not suitable for personal preference
  • Individual allergic reactions (please perform a patch test before use)
  • Opened or used products
  • An incorrect shipping address was provided by the customer
  • Delivery failures caused by customer unavailability

Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 5–7 business days
  • The amount will be credited to the original payment method
  • Bank processing times may vary depending on your payment provider

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting the required account details.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact us as soon as possible.

Non-Returnable Products

The following products are not eligible for return:

  • Opened products
  • Used products
  • Products without original packaging
  • Products damaged after delivery due to customer handling
  • Gift items
  • Promotional or clearance sale products (unless damaged)

Damaged Packaging

If the outer package appears tampered with or severely damaged at the time of delivery:

  • Inspect the package before accepting it.
  • If possible, refuse delivery.
  • Contact our customer support immediately.

Allergic Reactions

Our products are formulated with carefully selected Ayurvedic ingredients. However, individual skin and scalp sensitivities may vary.

We recommend performing a patch test before first use.

Kesh Bandhan cannot provide refunds or replacements for allergic reactions or sensitivities resulting from individual skin or scalp conditions.

Contact Us

For any return, replacement, or refund-related queries, please contact us:

Kesh Bandhan Customer Support

Email: support@keshbandhan.com (update if different)

Phone/WhatsApp:  +91 7027001701 

Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

Important Notes

  • Please keep your order confirmation email or invoice for future reference.
  • Refunds or replacements are issued only after verification by our support team.
  • Kesh Bandhan reserves the right to reject fraudulent or abusive refund requests.
  • This policy is governed by the applicable laws of India.

SEO & AEO Optimized FAQs

Can I return a Kesh Bandhan product after opening it?

No. Due to hygiene and safety reasons, opened or used personal care products cannot be returned unless they are found to be damaged or defective upon delivery.

How many days do I have to report a damaged product?

Please report any damaged, defective, or incorrect product within 48 hours of receiving your order.

How long does a refund take?

Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Can I cancel my order?

Yes. Orders can be cancelled only before they are dispatched from our warehouse.

Will I get a refund if the product doesn’t suit my hair?

As individual hair and scalp types vary, refunds cannot be provided for products that do not meet personal expectations or cause individual sensitivity. We recommend performing a patch test before first use.